Data and Information Security
Protecting Your Information
At Ebborn Law we take our clients’ privacy and security very seriously. This is doubly important given the amount of sensitive family violence work we do. Because of this we are committed to taking every step practicable to keep you and your information safe.
For this reason we have decided to exclusively use 3CX for our client video appointments, as opposed to other software such as Zoom.
Why not Zoom?
Apps like Zoom are very user-friendly, especially for one-off users, but this strength makes it a lot easier for people to interfere with meetings and even install harmful software on the device running Zoom. Ebborn Law strongly believes the ease of use is not enough to offset the security and privacy risks.
Why use 3CX?
3CX has a similar 'feel' to Zoom but comes with additional security measures. We want our clients to feel at ease so they can get the help they need. If you’re going to see a lawyer something has probably gone wrong; we are going to do everything we can to make you comfortable and most importantly keep you safe.
We have been using secure AVL with refuges since 2014. With bank-grade encryption and peer-to-peer VPN connectivity 3CX is one of the most secure means of video communication available. Unlike a lot of video communication software today this is not cloud based and your data does not leave New Zealand: the call is connected through a secure server in Australia which ‘drops out’ after the video call is connected leaving only the devices of the parties in communication able to access the information.
It is impossible to completely eliminate all cybersecurity risks. All we can do is adopt good practices and be vigilant in taking all reasonable steps to mitigate the risk. But at the same time we don't add more risk by using risky software!
What does this mean for you?
You can be reassured that your conversations with our lawyers are fully protected, unlike others who use unsecure video communication.
We Respect Your Right To Privacy
When you visit this website we collect information about your computer or network using something called a ‘cookie’. This is your personal information and you have a right to know why we collect it. We collect your personal information in order to assist us with marketing solutions to you that you might find helpful.
A “cookie” is a small summary file containing a unique ID number which is stored on your computer by your browser. When you log in, the cookie tells Portia whether you've visited the website before or if you are a new visitor. The cookie doesn't obtain any personal information about you or provide Portia with any way to contact you, and the cookie doesn't extract any information from your computer. Portia uses the cookie to help it identify the relevant website features in which you have the greatest interest, so that it may better personalise your access to the website.
Portia also uses the cookie to collect anonymous data from and about users of the website, including for digital advertising purposes, for example, in respect of remarketing activities which also employ user tagging technology such as Floodlight tag. Platforms used by Mint for collecting such data include DoubleClick Campaign Manager, DoubleClick Bid Manager, Facebook Business Manager, and Google AdWords. The data collected is encrypted and does not include any personally identifiable information.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
To be clear, this information does not identify you: only the device you use. We share this information with Mint Design Limited (they are the people who do our marketing for us). Like us, Mint are also very ethical and understand your rights under the Privacy Act.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org, or 03 339 223, or DX WX33342. Please be patient. We might have to ask you some questions or seek other proof: obviously we will need to be certain that it is really you who is asking!
For more information on your rights to privacy in New Zealand go to www.Privacy.org.nz.